Our automated phone system lets you perform common tasks quickly, without needing to speak to a customer service representative. To use this service, please have your Ezi-Pay account number and security PIN handy before you dial.

Services available: order stocks of cards, void top-up and Compass phone card transactions, order copies of invoices, order copies of daily reports.

Order stocks of cards

1. phone 0800 960 000 and select option 3 from the menu
2. when prompted, enter your Ezi-Pay account number and press #
3. enter your 4 digit account PIN and press #
4. press 1 to place a new order
5. use the 3 digit product codes below to select the card brand you’d like to order and press #
6. enter the required quantity of cards and press #. A minimum of 10 and a maximum of 100 cards can be ordered per phone card brand and for gift cards, the minimum is 10 and maximum is 50.
7. press 1 and then repeat steps 5 and 6 to order another brand. To review and complete your order press 2.

1. phone 0800 960 000 and select option 2 from the menu
2. when prompted, enter your Ezi-Pay account number and press #
3. enter your 4 digit account PIN and press #
4. enter the transaction number and press #
5. enter the last two digits of your terminal ID and press #
6. wait while the transaction details are read back to you
7. press 1 to confirm the details are correct

1. phone 0800 960 000 and select option 1 for ‘My Ezi-Pay account’ from the menu
2. when prompted, enter your Ezi-Pay account number and press #
3. enter your 4 digit account PIN and press #
4. select 1 to receive invoices via email then, select
   1 to have your last invoice emailed to you
   2 for your last 4 invoices
   3 for your last 12 invoices
5. the invoices you have requested will be emailed to the email address we have on file. If your email address is not on file, you’ll be transferred to an Ezi-Pay customer care representative to add it.

1. phone 0800 960 000 and select option 1 for ‘My Ezi-Pay account’ from the menu
2. when prompted, enter your Ezi-Pay account number and press #
3. enter your 4 digit account PIN and press #
4. select 2 to receive daily reports via email then select:
   1 for yesterday’s daily report,
   2 for this week’s daily reports
   3 for last week’s daily reports
   4 for this month’s daily reports
   5 for last month’s daily reports
5. the daily reports you have requested will be emailed to the email address we have on file. If your email address is not on file, you’ll be transferred to an Ezi-Pay customer care representative to add it.